MntraAI LLC
Terms of Use
Draft text based on in-app version effective October 12, 2026.
These Terms of Use ("Terms") govern your use of Care Rights Navigator ("CRN," the "App," or the "Service"), provided by MntraAI LLC ("MntraAI," "we," "us," or "our").
Please read these Terms carefully.
By downloading, accessing, purchasing, or using CRN, or by selecting an acknowledgment indicating that you agree to these Terms, you agree to be bound by them.
If you do not agree, do not use CRN.
1. Who We Are
Care Rights Navigator is operated by:
MntraAI LLC
6200 Stoneridge Mall Rd, Suite 300
Pleasanton, CA 94588
United States
Support: [email protected]
Legal inquiries: [email protected]
Privacy inquiries: [email protected]
2. Eligibility
You must be 18 years of age or older to use CRN as the contracting user.
CRN may be used by an adult to organize a matter concerning the adult using CRN, a child, a dependent adult, a family member, or another person whose information the user is permitted to handle for this purpose.
If you enter information about another person, you represent that you have that person's permission or another lawful basis to use the information for the purpose for which you are using CRN.
CRN does not verify your age, identity, family relationship, guardianship, conservatorship, authorization, or legal authority.
Selecting a relationship such as Parent, Caregiver, Conservator, Guardian, Authorized representative, Advocate, or another role records what you tell CRN. It does not by itself establish that you are legally authorized to act for that person before an agency, school district, regional center, hearing body, government entity, or court.
3. What Care Rights Navigator Does
CRN is an information, organization, and self-help preparation tool.
Depending on the features available to you, CRN may help you organize cases and documents, review and extract information from notices, identify dates that may be important, organize evidence, prepare questions and hearing materials, understand procedural steps, prepare drafts, track agency responses or implementation, organize post-hearing information, understand possible rehearing, reconsideration, implementation, or court-review steps, prepare information for an attorney or advocate, and access public legal or regulatory resources.
CRN currently focuses on California disability-services, special-education, public-benefits, administrative-hearing, and related processes.
Information in CRN may not apply outside California.
4. MntraAI Is Not a Law Firm
MntraAI LLC is not a law firm.
CRN does not provide legal representation.
Using CRN does not create an attorney-client relationship between you and MntraAI, CRN, any MntraAI employee, contractor, technology provider, or person associated with the Service.
Nothing generated, displayed, calculated, summarized, organized, or suggested by CRN should be understood as creating an attorney-client relationship.
5. CRN Does Not Represent You
CRN does not become your representative, authorized representative, advocate, attorney, agent, or fiduciary.
CRN does not appear at hearings for you.
CRN does not communicate with an agency, school district, regional center, county, hearing body, or court on your behalf.
CRN does not sign documents for you.
CRN does not establish that you are authorized to sign or submit something for another person.
If you need someone to represent you or another person, you are responsible for determining what kind of representation is appropriate and for obtaining it.
6. CRN Does Not File or Submit Anything for You
CRN may help you prepare a draft, organize filing information, identify an address, prepare a checklist, or record that you have taken a step.
CRN does not file, mail, email, serve, or submit documents to an agency, school district, regional center, hearing body, government entity, or court for you.
A button, checklist, status, or generated document inside CRN does not mean that anything has been filed or legally completed.
You are responsible for actually sending, filing, serving, or submitting anything that must be sent, filed, served, or submitted.
7. CRN Is Not a Government Service
MntraAI and CRN are independent from the government agencies, hearing bodies, courts, counties, regional centers, school districts, and other organizations referenced in the App.
References or links to organizations such as CDSS, DDS, OAH, CDE, county agencies, regional centers, school districts, courts, or legal-aid organizations do not mean that any such organization sponsors, endorses, operates, approves, or controls CRN.
8. Legal Information, Not a Guarantee of Legal Advice
CRN provides legal and procedural information and tools designed to help you understand and organize your own situation.
Some features use information you enter about your particular case to select relevant material, calculate dates, organize issues, or prepare drafts.
That personalization does not make CRN a lawyer and does not guarantee that the result is legally correct for your circumstances.
Laws and procedures can involve exceptions, factual disputes, agency practices, judicial interpretation, local rules, and circumstances CRN does not know.
If you need advice about what the law requires in your specific situation or what legal strategy you should choose, consider consulting a licensed attorney or other qualified person who is permitted to provide that advice.
9. Deadlines and Important Dates
CRN can calculate, derive, display, or remind you about dates that may affect a case.
Do not treat a CRN date as a guarantee of the legal deadline.
A date may depend on when a notice was issued or received, when an action becomes effective, the type of proceeding, the program involved, special timing rules, weekends or holidays, an extension, an order, a factual circumstance CRN does not know, an exception to the general rule, or a change in law, regulation, policy, or procedure.
CRN may deliberately decline to calculate a deadline when the applicable rule has not been sufficiently verified.
You are responsible for reviewing your notice, order, decision, applicable rules, and official source materials and for acting early enough to protect your rights.
Where timing is uncertain or especially important, consider confirming it directly with the relevant agency, hearing body, court, or a qualified attorney or advocate.
10. Official Sources Control
CRN may summarize or explain statutes, regulations, agency guidance, court information, forms, or procedural rules.
Those summaries are provided for convenience.
The official source controls.
If a CRN explanation differs from an official notice, statute, regulation, court rule, agency rule, hearing order, judicial decision, or other authoritative source, you should not assume CRN is correct.
Public laws, regulations, agency guidance, forms, and procedures can change after CRN content was last reviewed or updated.
11. Artificial Intelligence and Automated Processing
Some CRN features use automated technologies, including Apple's on-device artificial-intelligence and text-recognition technologies.
These features may help recognize text in a document, identify information in a notice, organize facts, prepare a draft, summarize information, or assist with case preparation.
AI and automated systems can make mistakes.
Possible errors include misreading a date, misreading scanned text, missing part of a document, misunderstanding an agency statement, omitting a relevant fact, producing an incomplete draft, presenting a citation incorrectly, drawing an incorrect connection between facts, or generating text that sounds confident even when it is wrong.
You must review important facts, dates, citations, statements, and documents before relying on or using them.
Additional information appears in CRN's Legal Information & AI Disclosure.
12. OCR and Scanned Documents
Optical character recognition ("OCR") converts images or PDFs into machine-readable text.
OCR is not guaranteed to reproduce a document accurately.
Image quality, handwriting, formatting, unusual fonts, scanning conditions, tables, stamps, handwritten notes, or other features can cause recognition errors.
When the exact wording of a notice, decision, order, medical document, IEP, assessment, or other record matters, review the original document rather than relying solely on extracted text.
13. Drafts and Generated Documents
Documents or text prepared with CRN are drafts unless clearly identified otherwise.
You are responsible for reviewing and deciding whether a draft accurately states the facts, requested action or remedy, names, addresses, dates, case numbers, citations, procedural history, and anything else appearing in the document.
CRN does not know every fact about your situation and does not independently investigate what you enter.
You should correct a draft before using it if anything is inaccurate, incomplete, inappropriate, or no longer current.
Generation of a document does not mean that the document is legally sufficient, complete, ready to file, accepted by an agency, or appropriate for your particular matter.
14. Hearing and Court Preparation
Some CRN features may help you organize information for an administrative hearing or, where available, understand and prepare for certain post-hearing or court-related steps.
CRN does not determine whether litigation is advisable.
CRN does not prepare a legal strategy for you as an attorney would.
CRN does not guarantee that evidence will be admitted, an objection is legally valid, a witness will be allowed to testify, a legal argument will succeed, a rehearing or reconsideration request will be granted, a court petition is procedurally sufficient, or a court will accept, hear, or decide a case in your favor.
Court proceedings can have significant legal consequences and strict procedural requirements. Consider obtaining legal advice before relying on CRN for a court-related decision.
15. No Guaranteed Outcome or Benefit
Using CRN does not guarantee that you or another person will qualify for a benefit or service, retain a benefit or service, receive additional hours or funding, obtain an assessment or accommodation, prevail in mediation, win a hearing, obtain a rehearing, obtain reconsideration, obtain implementation of a decision, obtain attorney fees, obtain a fee waiver, succeed in court, or receive any particular legal or administrative outcome.
Outcomes depend on law, evidence, facts, decision-makers, agencies, courts, and other circumstances outside MntraAI's control.
16. Medical, Educational, Financial, and Other Professional Information
CRN may contain or organize information relating to disability, health, education, public benefits, services, finances, or other sensitive subjects because those subjects may be relevant to a case.
CRN is not a substitute for a physician, healthcare provider, licensed financial professional, educational professional acting in an official capacity, or other professional whose expertise may be needed.
Do not delay emergency medical care or other urgent professional assistance because of information presented by CRN.
17. Your Responsibilities
You are responsible for entering accurate information, reviewing imported and scanned documents, correcting OCR or extraction errors you discover, reviewing drafts before using them, protecting your device, deciding what information to store, deciding what to share, verifying deadlines where appropriate, maintaining copies of important documents, sending or filing documents yourself, keeping proof of filing, delivery, or service when appropriate, determining whether you have authority to handle another person's information, obtaining professional assistance when needed, and complying with applicable law and procedural requirements.
CRN should assist your judgment, not replace it.
18. Privacy and Sensitive Information
CRN may contain highly sensitive information, including information concerning children, disability, education, health, behavior, benefits, services, hearings, or court proceedings.
Our handling of information is described in the Care Rights Navigator Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference.
You are responsible for considering the privacy of another person before entering or sharing information concerning them.
19. Local Storage and Backups
CRN is designed around local storage.
MntraAI does not operate a CRN account or case-data backend that automatically receives your cases.
However, CRN data may be included in an Apple iCloud Backup or computer backup if you use those Apple backup features.
Information you export, share, email, print, save elsewhere, or send to another person is no longer controlled by CRN.
See the Privacy Policy for details.
20. External Resources
CRN may link to government agencies, courts, legal-aid providers, benefits systems, forms, public regulations, or other external resources.
We do not control those external services.
We do not guarantee their availability, accuracy, security, accessibility, content, continued existence, or privacy practices.
Use of an external resource may be subject to that provider's own terms and privacy policies.
21. Subscriptions and Paid Access
Certain CRN functionality requires a paid subscription.
The features included in a subscription are described in CRN and in the App Store at the time of purchase. We may add, modify, reorganize, or discontinue features subject to applicable law and Apple's requirements.
The price applicable to you is the price displayed by Apple when you subscribe.
CRN does not independently charge subscription prices.
Introductory free trial
Apple may make an introductory free trial available to eligible users, as shown in the App Store at the time of purchase.
Eligibility is determined by Apple's StoreKit systems.
MntraAI does not independently decide or override your eligibility.
If Apple does not present an introductory offer to you, you should not assume that you are eligible for it.
22. Automatic Renewal and Cancellation
CRN subscriptions are auto-renewing subscriptions processed by Apple.
Unless you cancel, an auto-renewing subscription renews according to the terms presented by Apple.
You can manage or cancel your subscription through Apple's subscription-management tools.
Deleting your cases does not cancel a subscription.
Using Delete All Data does not cancel a subscription.
Deleting the CRN app does not cancel a subscription.
23. Billing, Refunds, and App Store Transactions
Apple processes CRN subscription transactions.
MntraAI does not receive your credit-card number, Apple ID password, or other App Store payment credentials through CRN.
Refund requests are handled under Apple's refund processes and applicable law.
Where Apple provides a grace period, billing-retry state, upgrade, downgrade, restoration, or other subscription mechanism, access in CRN may reflect the entitlement information Apple provides through StoreKit.
If Apple's purchase records and CRN's local display temporarily differ, Apple's verified StoreKit entitlement controls paid access.
24. Subscription Expiration
When paid access expires, features requiring a subscription may become unavailable.
Expiration does not itself delete the case information stored locally by CRN.
If you later restore or regain an applicable entitlement, locally retained information may again become accessible.
You remain responsible for maintaining any copies you need independent of CRN.
25. App Store License
CRN is distributed through Apple's App Store.
Your license to install and use the iOS application is subject to Apple's applicable App Store terms and Apple's Standard Licensed Application End User License Agreement, unless another applicable license is expressly provided through Apple.
These Terms govern your relationship with MntraAI concerning the CRN Service and supplement, rather than replace, applicable Apple terms.
26. Intellectual Property
Except for materials owned by governments, agencies, courts, third parties, or you, CRN and its original software, designs, interfaces, graphics, text, organization, functionality, trademarks, logos, and other proprietary materials are owned by MntraAI or its licensors and are protected by applicable intellectual-property laws.
These Terms do not transfer ownership of CRN or MntraAI intellectual property to you.
Subject to these Terms and Apple's applicable license terms, you may use CRN for its intended lawful purpose.
You may not, except as permitted by applicable law, copy or redistribute CRN as your own product, sell or commercially redistribute the App itself, interfere with security or access controls, attempt to bypass subscription restrictions, use automated means to extract substantial portions of proprietary CRN content, reverse engineer the App where the restriction is lawful, or use MntraAI or CRN trademarks in a way that falsely suggests sponsorship or endorsement.
Nothing in these Terms restricts rights that applicable law does not permit us to restrict.
27. Your Content
You retain whatever rights you otherwise have in information, documents, photographs, notes, drafts, or other material you place in CRN.
Because CRN's case information is generally stored locally, MntraAI does not need a broad license to your locally stored case materials.
If you voluntarily send content to MntraAI, for example in a support email, you give us permission to use that content to the extent reasonably necessary to receive, investigate, respond to, secure, or resolve your request and to comply with applicable legal obligations.
You remain responsible for having the right to use or share material that you provide.
28. Acceptable Use
You may not use CRN to violate applicable law, impersonate another person, falsely claim authority or legal status, knowingly submit fraudulent material, unlawfully access or use another person's confidential information, infringe another person's intellectual-property or privacy rights, interfere with or attempt to compromise the App's operation or security, bypass paid-access restrictions through unauthorized technical means, distribute malware through content shared from CRN, or use CRN in a way designed to harm another person or organization unlawfully.
Nothing in this section prevents lawful advocacy, criticism, administrative appeals, litigation, requests for records, complaints, or exercise of legal rights.
29. Changes to CRN
We may change, improve, reorganize, replace, or discontinue features of CRN.
Legal and regulatory information may also be updated as source materials change.
We do not promise that a particular feature, workflow, regulation bundle, or external resource will remain available forever.
If a change materially affects an active paid subscription, we will comply with applicable law and Apple's requirements.
30. Availability
CRN may not always be available or function perfectly.
Availability can be affected by your device, iOS version, Apple services, StoreKit, device storage, on-device model availability, network access, third-party websites, software defects, or circumstances outside MntraAI's control.
We do not guarantee uninterrupted or error-free operation.
Because CRN contains locally stored information, you should maintain any independent records necessary to protect your legal or administrative interests.
31. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRN IS PROVIDED "AS IS" AND "AS AVAILABLE."
MNTRAAI DISCLAIMS WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, QUIET ENJOYMENT, AND AVAILABILITY, TO THE EXTENT THOSE WARRANTIES MAY LAWFULLY BE DISCLAIMED.
WITHOUT LIMITING THE ABOVE, MNTRAAI DOES NOT WARRANT THAT CRN WILL BE ERROR-FREE, OCR OR AI OUTPUT WILL BE CORRECT, A DEADLINE WILL BE CALCULATED CORRECTLY IN EVERY CIRCUMSTANCE, A LEGAL OR PROCEDURAL EXPLANATION WILL APPLY TO YOUR PARTICULAR FACTS, A GENERATED DOCUMENT WILL BE LEGALLY SUFFICIENT, SOURCE MATERIAL WILL ALWAYS BE CURRENT, EXTERNAL LINKS WILL REMAIN AVAILABLE, OR USE OF CRN WILL PRODUCE A PARTICULAR RESULT.
Some jurisdictions do not permit certain warranty exclusions, so some of these exclusions may not apply to you.
32. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MNTRAAI AND ITS MEMBERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO CRN.
THIS INCLUDES, TO THE EXTENT PERMITTED BY LAW, LOSS ARISING FROM MISSED DEADLINES, INACCURATE OCR OR AI OUTPUT, RELIANCE ON AN INCORRECT SUMMARY, AN UNSUCCESSFUL FILING, HEARING, OR COURT MATTER, LOSS OF BENEFITS OR SERVICES, LOSS OF DATA, DEVICE OR BACKUP FAILURE, INFORMATION YOU SHARE WITH ANOTHER PARTY, OR UNAVAILABILITY OF CRN OR AN EXTERNAL SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MNTRAAI'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO CRN WILL NOT EXCEED THE GREATER OF:
(A) US $100; OR
(B) THE AMOUNT YOU PAID FOR CRN THROUGH THE APP STORE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including rights you may have under applicable consumer-protection law.
33. Responsibility for Unlawful Use
To the extent permitted by applicable law, you are responsible for claims, losses, or costs caused by your intentional unlawful use of CRN, including knowingly providing information you have no lawful right to use or knowingly using CRN to impersonate or defraud another person.
This provision does not require you to indemnify MntraAI for MntraAI's own negligence, misconduct, violation of law, or other liability that cannot lawfully be shifted to you.
34. No Waiver of Consumer Rights
Nothing in these Terms waives any consumer right that cannot legally be waived.
If applicable law gives you rights that conflict with a disclaimer, limitation, venue provision, or other term here, the mandatory law controls to the extent of the conflict.
35. Governing Law
Except where applicable law requires otherwise, these Terms and disputes between you and MntraAI concerning CRN are governed by the laws of the State of California, without regard to conflict-of-law principles.
36. Disputes
We encourage you to contact us first if you have a concern:
We will try to resolve legitimate concerns without unnecessary proceedings.
These Terms do not require private arbitration and do not contain a class-action waiver.
Except where applicable consumer law permits or requires another forum, claims arising from these Terms or CRN may be brought in a court of competent jurisdiction in Alameda County, California, or the applicable federal court serving that area.
Nothing in this section prevents either party from using a court with proper small-claims jurisdiction where permitted.
37. Export and Sanctions Compliance
You must use CRN in compliance with applicable United States export-control, sanctions, and trade laws.
You may not use CRN where doing so would violate applicable U.S. sanctions or export restrictions.
38. Changes to These Terms
We may update these Terms as CRN changes or legal requirements develop.
If we make a material change, we will update the "Last Updated" date and provide any additional notice or renewed acknowledgment required by applicable law or platform rules.
Continued use after an applicable updated version takes effect may constitute acceptance where permitted by law.
Where affirmative acceptance is required, CRN may ask you to acknowledge the updated Terms before continuing.
39. Termination and Discontinuation
You may stop using CRN at any time.
You may delete locally stored information using CRN's deletion features or delete the App from your device.
Stopping use or deleting the App does not automatically cancel an Apple subscription.
MntraAI may discontinue distribution or future support of CRN, subject to applicable law and obligations relating to active purchases or subscriptions.
40. Severability
If a court determines that part of these Terms is unlawful or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.
The remaining Terms will continue in effect.
41. No Waiver
If MntraAI does not enforce a provision of these Terms on one occasion, that does not waive our right to enforce it later.
42. Assignment
You may not transfer your contractual rights under these Terms in a way that transfers or resells CRN contrary to applicable App Store rules.
MntraAI may assign these Terms as part of a merger, acquisition, financing, corporate reorganization, sale of substantially all relevant assets, or similar transaction, subject to applicable law.
43. Entire Agreement
These Terms, the Care Rights Navigator Privacy Policy, the Legal Information & AI Disclosure, and applicable Apple terms constitute the agreements and disclosures governing your use of CRN with respect to their respective subject matter.
If these Terms conflict with mandatory applicable law, that law controls.
If these Terms conflict with Apple's terms on a matter Apple controls, including an App Store purchase or license, Apple's applicable terms control for that matter.
44. Contact
Questions, complaints, or legal notices relating to CRN may be directed to:
MntraAI LLC
6200 Stoneridge Mall Rd, Suite 300
Pleasanton, CA 94588
United States
Legal: [email protected]
Support: [email protected]
Privacy: [email protected]