Effective Date: November 13, 2026
Last Updated: November 13, 2026
Care Rights Navigator ("CRN") is an information, organization, and self-help preparation tool provided by MntraAI LLC.
This disclosure explains what CRN can help with, what it cannot do for you, and where artificial intelligence and automated processing are used.
It supplements the Care Rights Navigator Terms of Use and Privacy Policy.
1. CRN is not a law firm
MntraAI LLC is not a law firm.
CRN does not provide legal representation and does not become your attorney, advocate, representative, or agent.
Using CRN does not create an attorney-client relationship with MntraAI or anyone associated with CRN.
CRN can help you understand information, organize your case, prepare materials, and identify possible next steps. It cannot replace a licensed attorney when individualized legal advice is needed.
2. CRN provides information and self-help tools
CRN is designed to help California families and individuals navigate disability services, special education, public benefits, administrative hearings, and related processes.
Depending on the situation, CRN may help you understand a notice or decision, organize documents and evidence, keep track of important events and dates, prepare for meetings, mediation, or hearings, draft letters or other materials, prepare questions for witnesses, organize what you want to say, track whether an agreement or decision has been implemented, understand possible next steps after a hearing, or organize information for an attorney or advocate.
CRN may use facts from your own case to choose relevant information or prepare a draft.
That does not mean CRN has determined what the law requires in your individual situation.
3. CRN does not represent you or file anything for you
CRN does not contact an agency for you, file an appeal for you, submit a hearing request for you, send a letter for you, serve court papers, file a court case, appear at a hearing, communicate with a school district, regional center, county, agency, hearing body, or court on your behalf, or confirm that something was legally filed, served, or received.
CRN may help you prepare something that you can review and send.
You remain responsible for actually filing, sending, serving, signing, or submitting anything required in your case.
4. Important dates can be wrong
CRN may calculate or display dates that could affect your rights.
These can include appeal dates, hearing-related dates, rehearing dates, court-related dates, or other procedural dates.
A date shown in CRN is not a guarantee of the legal deadline.
A deadline can depend on facts CRN may not know, including when you actually received a notice, how a notice was delivered, what action the agency is taking, the program involved, whether a special rule applies, weekends or holidays, an extension, a hearing officer's order, a court rule, an exception to the ordinary rule, or a later change in the law.
CRN may intentionally show no date when the applicable timing rule has not been sufficiently verified.
If a deadline could affect your rights, review the original notice or decision and confirm the timing when needed with the agency, hearing body, court, attorney, or qualified advocate.
Acting early is safer than waiting until the date CRN displays.
5. Official sources control
CRN may explain or summarize laws, regulations, agency guidance, procedures, or court information.
Those explanations are meant to make the process easier to understand.
They do not replace the official source.
If CRN differs from an official notice, hearing decision, court order, statute, regulation, court rule, agency rule, official form, or other authoritative source, the official source controls.
Laws, regulations, policies, procedures, forms, and agency practices can also change after CRN content was reviewed.
6. CRN uses automated processing and, on supported devices, AI
Some CRN features use automated technology to help read, organize, or prepare information.
This includes text recognition from scanned documents, extraction of information from notices, organization of case facts, preparation of draft text, and, on supported devices, Apple's on-device language-model technology.
CRN's current AI and OCR processing for your case occurs on your device. CRN does not send your case content to OpenAI, Anthropic, Google, Microsoft, AWS, Supabase, or another external AI provider.
If the on-device AI feature is unavailable, CRN can use local templates and deterministic processing instead.
7. AI can sound certain and still be wrong
AI-generated or automatically extracted information can be incomplete, misleading, or incorrect.
For example, CRN may misread a date, misread scanned text, confuse one part of a notice with another, miss an important sentence, misunderstand what an agency is saying, leave out a relevant fact, produce an incomplete draft, use an incorrect citation, describe a procedure too broadly, or produce language that sounds confident even though the conclusion is wrong.
The fact that text sounds clear or professional does not mean it is correct.
Review important facts, dates, citations, and documents yourself before relying on them or sending them to anyone.
8. OCR is not the original document
CRN can use optical character recognition, or OCR, to read text from a scan, image, or PDF.
OCR makes mistakes.
Poor image quality, handwriting, tables, unusual formatting, stamps, handwritten notes, or other document features can cause text to be read incorrectly.
When exact wording matters, use the original document, not only the text CRN extracted from it.
This is especially important for dates, agency findings, service hours, legal citations, orders, decisions, IEP language, medical records, and notices describing what will change.
9. Drafts are starting points
CRN can prepare drafts from information in your case.
A CRN draft may include a letter, hearing-preparation material, a statement, a summary, witness questions, a records request, a rehearing-related draft, or other case-preparation material.
A draft is not automatically correct, complete, legally sufficient, or ready to submit.
Before using a draft, check names, addresses, dates, case numbers, facts, requested actions, citations, attachments, and anything CRN filled in for you.
Change or remove anything that does not accurately reflect your situation.
10. CRN does not guarantee an outcome
CRN cannot guarantee that you or the person whose case you are helping with will qualify for a service, keep existing services, receive additional hours, obtain an assessment, obtain an accommodation, obtain funding, reach a settlement, win a hearing, obtain rehearing or reconsideration, have a decision implemented, obtain a fee waiver, win in court, or receive any other particular result.
Outcomes depend on the law, evidence, facts, decision-makers, agencies, courts, and circumstances outside CRN's control.
11. Court matters require additional care
Some CRN features may help organize information related to court review or self-representation.
Court proceedings can involve strict rules about deadlines, parties, jurisdiction, pleadings, service, administrative records, standards of review, evidence, and remedies.
CRN does not determine whether going to court is the right decision for you.
CRN does not guarantee that a petition, writ, filing, argument, or court document is legally sufficient.
If you are considering court action, getting advice from a licensed attorney can be especially important.
12. CRN does not verify your authority to act for someone else
CRN may let you describe yourself as a Parent, Caregiver, Conservator, Guardian, Authorized representative, Advocate, or another relationship.
That records what you tell CRN.
It is not proof that you have legal authority to act for another person.
CRN does not verify guardianship, conservatorship, parental rights, authorization, representative status, or other legal authority.
If you are entering information about someone else, you are responsible for having permission or another lawful reason to use that information for this purpose.
If you are unsure whether you are authorized to act for someone before an agency or court, consider asking the agency involved or a licensed attorney.
13. CRN is not a government service
CRN and MntraAI are independent from the agencies and organizations discussed in the app.
CRN is not operated by CDSS, DDS, OAH, CDE, a county, a regional center, a school district, a California court, or another government agency.
A reference or link to an agency, court, law, form, or legal-aid organization does not mean that organization sponsors, approves, endorses, or operates CRN.
14. CRN can organize professional information but does not replace professionals
Cases handled in CRN may involve medical, educational, behavioral, financial, disability, or service information.
CRN may help you organize that information.
CRN is not a substitute for a physician or healthcare professional, a licensed attorney, a qualified financial professional, an educational professional acting in an official professional role, or another professional whose expertise your situation requires.
Do not delay emergency medical care or another urgent service because of information shown in CRN.
15. You remain in control
The central rule is simple:
CRN can help you prepare. You make the decisions.
You decide what information to enter, what documents to add, what CRN suggestions to use, what drafts to change, what evidence to submit, what witnesses to call, whether to settle, whether to request a hearing, whether to request rehearing or reconsideration, whether to seek court review, whether to contact an attorney or advocate, and whether anything prepared in CRN should be sent at all.
CRN should support your judgment, not replace it.
16. Your privacy
CRN's case information is designed to remain in the app's local storage rather than being automatically sent to a MntraAI case-data server.
Your information may still exist in an iCloud or computer device backup if you use Apple's backup features, and information you choose to share or export goes to the destination you select.
For the complete explanation, read the Care Rights Navigator Privacy Policy.
17. When professional help may matter most
Consider getting advice from a licensed attorney or qualified advocate when you do not understand a notice or decision, you are unsure about an important deadline, services may stop before a hearing, the case involves significant health or safety consequences, you are deciding whether to settle, you need to understand whether you can act for another person, a hearing decision is unfavorable, a favorable agreement or decision is not being implemented, you are considering rehearing or reconsideration, or you are considering going to court.
CRN may provide links to legal-help resources, but MntraAI does not control those organizations and cannot guarantee that representation will be available.
18. Questions
Questions about CRN can be directed to:
MntraAI LLC
6200 Stoneridge Mall Rd, Suite 300
Pleasanton, CA 94588
United States
Support: support@mntraai.com
Legal: legal@mntraai.com
Privacy: privacy@mntraai.com